Last-Mile Delivery Company
As the name would suggest, last-mile delivery is the last stop of the supply chain, and it’s also possibly the most important. This step means taking inventory directly to the end-destination, whether that be a distribution center, warehouse, retail shop, or directly to the consumer. There’s no room for error here, so you need a third-party logistics provider you can trust. You need Blue Ridge.
Last-Mile Delivery Services
Last-mile logistics come with high expectations. If your final-mile services aren’t at least meeting your competitors, your customers or clients won’t hesitate to jump ship. You have to provide efficiency and effectiveness, all with high-customer care and little to no cost to the consumer. By trusting Blue Ridge Logistics with your last-mile delivery, we’ll offer:
- Route planning for quicker delivery times
- Simple proof-of-delivery
- Reports and data to help you make informed changes.
- A customer service team with a dedication to clear, timely communication
Other third-party logistics companies will treat you like just another paycheck. They’ll give you warehouse space and take your products to your customers, and that’s the beginning and end of it. Blue Ridge Logistics is different. We want to help your business grow. That’s why we offer these services that are built to help your company.
Final-Mile Customer Service
In today’s age, there are customer expectations that shipping will be quick and cheap. The problem? Shipping is one of the slowest and costliest steps of the supply chain. Blue Ridge is dedicated to providing a delivery experience that keeps customer satisfaction high.
We have a dedication to efficiency when it comes to delivery. We begin processing orders immediately from the moment they’re placed in order to get them in the hands of customers or clients as soon as possible. We ensure that our crew is trained to handle fast-paced service without losing a step. Our investment in the latest technology not only helps this efficiency, but helps keep our cost down as well.
On top of improving customer satisfaction through keeping cost and time down, we also aim to provide open communication. It is frustrating when you’re expecting an order and you’re being kept out of the loop. That’s why we make sure to have a dedicated customer service team that is there to answer any questions that they may have. Transparency is key, which is why we make proof-of-delivery easier for our crew.
What Exactly do consumers Expect?
We’ve mentioned that your customers and clients have an expectation of low-cost and speedy deliveries, but how drastic is it really? Consumers expect a lot, and you can’t cater to everything. So, how make or break are these aspects of delivery?
- The second biggest reason for returning to an eCommerce site is free shipping, right below low prices.
- 78% of survey respondents see free shipping as the most important option at checkout.
- 74% of businesses offer free shipping.
- 7% of respondents say that “speed is their number one factor when it comes to shipping. This is double the amount that it was the year prior, 19.7%.
The statistics back up the importance of having free and expedited shipping options. People want it and your competitors are offering it. Being able to keep up with this demand is difficult unless you have Blue Ridge Logistics. We are built to handle your needs and provide last-mile delivery services that will allow you to offer these shipping options and keep customer satisfaction high.
Get Your Last-Mile Delivery Estimate from Blue Ridge Logistics
Last-mile delivery is complicated and time-consuming. Don’t spend time trying to figure out how you’re going to make it work. Spend your time helping your company grow and live up to its mission statement. Go with Blue Ridge Logistics as your third-party logistics provider and you’ll save time and money while knowing your inventory is in the right hands.
If you have any questions or would like to hear more about how our last-mile delivery services can help you, call us at (434) 847-1152 to reach a friendly Blue Ridge representative. Fill out this third-party logistics contact form.